Lab Call Center Rep - Dept of Laboratory Medicine and Pathology Job
Mayo Clinic
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Post Date: Jan 24, 2018
Job Type: Full time
Start Date: - n/a -
Salary: - n/a -
Location: US - Arizona - Phoenix
Job Reference: 84939BR
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Department: Laboratory Medicine and Pathology

A Life-Changing Career

Position Summary: Supports the Lab Call Center in providing customer service to our clinical operations and acts as an information resource at our various lab locations at both outpatient and inpatient settings.

Responsibilities: The Call Center Representative is responsible for working cooperatively with Mayo Clinic staff and patients promoting professional and respectful interactions. The Call Center Representative is responsible for efficiently and effectively managing a heavy volume of incoming telephone calls for the division, including screening calls and forwarding to the appropriate section or individual, taking complete and legible messages, and redirecting misrouted calls. Serves as an informational representative of clinical departments/divisions providing general information in response to patient and Mayo Clinic practice inquiries. Maximizes availability for incoming calls to meet demand by making adjustments as needed to accommodate workload and staffing needs. May be required to provide coverage at different work locations (e.g. Mayo Clinic Hospital, Mayo Clinic Phoenix Building, Mayo Clinic Building Scottsdale). The successful candidate will have evidence of problem-solving and organization skills. Demonstrated ability to work in a team environment as well as independently. Demonstrated ability of excellent phone etiquette and ability to utilize appropriate resources. Utilizes knowledge gained from previous experience in laboratory medicine, laboratory call center and lab customer service to successfully perform the essential functions of the job. Performs other job related duties and tasks as assigned.

Qualifications: High school education or GED equivalent.

Must have 1 year of laboratory, lab assisting, laboratory call center, or laboratory customer service experience OR a minimum of 6 months experience as a CNA, Medical Assist, or Phlebotomist. Strongly prefer candidates with lab call center experience.

Must have demonstrated outstanding communication and interpersonal skills. Must have evidence of superior phone etiquette skills. Must be able to demonstrate superior problem solving and organization skills. Demonstrated ability to prioritize, multi-task, and maintain productivity in a fast-paced environment. Must show evidence to be able to work in a team environment and independently.

Must be proficient in Windows/Word and Excel applications. Must have familiarity with electronic medical record software.

Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.94 per hour.
Hours/Pay Period: Full Time
Schedule Details: Monday thru Friday, may have after hours and/or holidays. 0700-1530

Weekend Schedule: 1-3 Saturday's per year or as assigned

Recruiter: Bud Harris

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 “Best Companies to Work For”.

Site Description: Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Clinical Labs and Research
Job Posting Number: 84939BR