Clinic RN Supervisor (Care Deliver Supervisor) - PIPELINE Job
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Post Date: Jan 24, 2018
Job Type: Full time
Start Date: - n/a -
Salary: - n/a -
Location: US - Minnesota - Bloomington
Job Reference: 83665
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Job Description:

HealthPartners is seeking strong leaders who would like to be RN Clinic Supervisors (Care Delivery Supervisors)! This posting is for future positions at our organization. HealthPartners has many clinics across the Twin Cities and is seeking passionate, caring and motivated individuals. This role supports daily clinic operations, creates a patient-centered environment and works in collaboration with other leaders in the organization. If you are seeking a great new opportunity, but haven’t found the right fit listed on our career site, apply to this posting and note your location preferences (part of the application process).

At HealthPartners, you’ll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable.


* Graduate of a Bachelor of Sciences or Arts degree program or health related field or six years of full time clinical nursing experience.
* Current RN licensure in Minnesota
* Current RN licensure in Wisconsin within two months of hire
* Two (2) years of staff supervisory experience
* Two (2) years of leadership/management experience with a health care team
* Demonstrated organizational skills
* Demonstrated problem solving skills
* Demonstrated effective project management skills
* Ability to manage resources and staff with budget requirements
* Strong written and oral communication skills
* Strong analytical skills
* Basic computer knowledge and ability
* Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts
* Ability to lead, mentor and motivate employees.
* Ability to understand, implement and monitor care improvement, patient service and access data and processes.


1.       Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.

2.       Patient Service:

* Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers.
* Demonstrates that the patient is put first at every opportunity.
* Talks “service” routinely in order to reinforce a service orientation mind-set.
* Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve.
* Identifies training and staff development needs for employees as related to service skills.
* Holds self and employees accountable for meeting high standards of service toward all customers.
* Actively listens to patients/member/families who have concerns about their care of service, seeking to understand each situation through the eyes of the patient.
* Documents such concerns and ensures that appropriate investigation and responses occur.
* Identifies trends affecting patient satisfaction, and works with the local clinic or the larger HPMG and Clinics to resolve such trends.

* Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization.
* Works with staff and other supervisors to identify opportunities to improve patient satisfaction
* Includes patient satisfaction discussion at staff meetings, reviewing patient feedback with staff and setting improvement priorities.
* Cooperates and collaborates with the HPMG and Clinics leadership regarding the rollout of service excellence initiatives.

3.       Quality and Data:

* Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to design, implement and evaluate care delivery initiatives.
* Uses quality management tools and measurements to monitor standards, processes, and outcomes of care.
* Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to review and interpret      quality management data feedback and then make appropriate changes to improve outcomes of care.
* Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front-line staff      regarding care initiatives and outcomes of care.
* Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation.

4.       Financial:

* Plans, develops and monitors the budget for their area of responsibility
* Works collaboratively with the Manager, Chief of Professional Services and other supervisors to ensure optimal revenue capture
* Authorizes expenditures for their area of responsibility.
* Acts as a responsible steward of resources including time, materials, supplies and property.

5.       Job Functions Specific to this Position:

* Medical supplies
* Medical equipment
* Sterilization processes
* Ancillary staff services/staff
* Local 113 expert
* Other jobs as assigned

HealthPartners is nationally acclaimed for providing outstanding patient care and we offer an excellent salary and benefits package. For more information and to apply go to and search for job ID 43971.

Additional Information:
This is a pipeline position for future RN leadership positions at HealthPartners. Locations will vary based on specific need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.